Business Process Automation

Top 5 Financial Apis

Top 5 Most Used FinTech API Solutions

With the influx of people using digital payments for purchasing online products and services, finance APIs are now the most sought-after functionality. So what are the Top 5 in use right now?

Top10 Fintechs New Zealand Australia

Top 10 NZ & Australian Fintech Companies

There is a fintech solution for every type of industry out there, plus, fintech brings in new capabilities, agility, innovation, cost reduction, better user experience and a more versatile data. Find out the Top 10 fintech solutions currently out there.

Fintech Financialtechnology Tandemnz

What’s Up With Fintech Integration This 2019?

From purchasing a cup of coffee at your local coffee shop to managing your finances, Fintech is all around us in 2019; think apps like PayPal, Apple Pay, Google Wallet or simply your credit card to make an online purchase. Fintech is everywhere. Is your business leveraging the many new Fintech tools on the market. What is your favourite?

Small Business Automation Tools For 2019 – What Are You Using?

With security breaches becoming a major concern across all enterprises, securing user data has quickly gained quite some attention in the business these days.

Auth0 Authentication & Management System


With security breaches becoming a major concern across all enterprises, securing user data has quickly gained quite some attention in the business these days.

Results Of Automating Business Processes Tandem Nz

Business Process Automation – Challenges, Solutions, Results

In working with clients from various industries – finance, education, vehicle, food, etc. – we have learned what the real values of automating a business process are.

What You Need To Know About Single Page Websites

What You Need To Know About Single-Page Websites

It’s 2019. In the web design world, this marks the evolution of one-page websites which are much preferred over the multi-page websites due to its functionality. In essence, these are websites that have a specific target, or a specific service to offer.

5 Software Development Trends And Why Your Business Should Take Advantage Of Them

5 Software Development Trends Businesses Should Take Advantage

Post-2018, hindsight is always a great thing to lean upon and learn from. So let’s take a look back at the top 5 trends in software development so far.

Is Your Online Business Ready For The Future Tandem Nz

Is Your Online Business Ready For The Future?

Transformative organisations that are looking for improved efficiency, transparency and facilitate compliance for repeatable processes are now seriously looking into the world of Business Process Automation (BPA).

Social Media Marketing 2019 Facebook Google Linkedin Twitter Tandem Nz

The Shape Of Social Media This 2019

5 Benefits To Automating Your Business Processes

Business Process Automation Bank Payment Social Media Chat Email

Business Process Automation – The Hottest Thing

Business Process Automation, or BPA, is the hottest structure to hit businesses across industries now.

In fact, according to the research firm, Gleanster, almost 80 per cent of all top-performing companies are driving marketing strategy and cutting down on repetitive and time-consuming tasks by using business automation system. Whether it’s in the form of automated emailers, automated chat responses, automated exchange of information between two APIs, automated communication between your business and any Kiwi bank or IRD, it all works out for the best and is sure to speed up conversions for your business.

Consider this – A potential customer or client contacted you via email or chat (if you use any), but you are not available at the moment. Maybe you’re in a different time zone altogether. In this case, you may be late to respond to the potential buyer. But with an automated system, we can set it up to immediately send an introductory email from you to your potential customer. This makes it appear as if you leapt into action almost immediately upon hearing your customer’s call/message. Leaving them impressed with your speedy service. Whereas, the old-fashioned way of handling everything on your own means that this potential customer would’ve lost interest, forgotten about you, and moved on. You’ve lost a lead right there.


According to a study by Experian Marketing Services, welcome emails have an open rate of nearly 58 per cent. That percentage jumps to 88 per cent if the welcome email is sent within a few seconds. Whereas, promotional emails have an open rate of less than 15 per cent.


A different response can be set up for different scenario depending on what the customer clicks, or the keywords used in the chat system. Each case can be tailor-made to answer a customer’s enquiry as if it were you. And all you had to do is follow the conversations via your phone if you want to. You only have to personally respond when you deem it necessary.

Nearly all big corporations use the automated system – think UBER, pizza orders, online ticket booking – but, business automation isn’t reserved just for big large companies. Small companies with even just about 2-3 employees too, can incorporate automation.

In one of our cases, we found that, in connecting a client with Inland Revenue, we’ve eradicated the need to import spreadsheets between Excel and Google Sheets eight times a day by simply automating this process.

But of course, some tasks simply should not be automated. These include creative thinking, content creation, design process, and most problem-solving material involving complex algorithm, coding, HTML development, and even testing. Human touch is still needed for these aspects of a business in order for it to function properly, and possibly with a certain appeal.

With our experience in this field, Business Process Automation can be done in a very short time, but, it’s okay to start small and expand it in time.

So how is it done?

Most software comes with detailed API documentation, and some, even with examples of how to integrate these APIs. In layman’s terms, “make them talk to each other”.

While in some cases, it is possible to complete API integration within a very short time, in other’s, one may need a higher and more expertise developer in finding a solution – in these cases, the developer may have to rewrite the code before integration.

This is where companies like Tandem NZ steps in, get one of our professional software developers to come up with a solution and fix the issue. Your platform will be stable and with increased efficiency.

What exactly is API?

Let’s break it down to simple terms.

Imagine you stepped into a restaurant, ready to order from the menu, but the kitchen is the “system” where your order is made. So how do you place an order without having to step into the kitchen yourself? Simple. You call upon a waiter who will take your order, head into the kitchen, and come back out with your exact order. That waiter is the link between you and the system. In other words, that waiter is your API.

That is what we specialize in, integrating different APIs – between your business and the other businesses, between your organization and the banking system all over, between your company and IRD. Of course, this also includes integrating other software such as MYOB, XERO, and more into your platform, if that is your business requirement.

Do you want your website to give its users an option to sign up immediately via Facebook or Google? Hence skipping the long process of filling up forms? We can set it up by integrating both side’s APIs and simplifying the registration process.

That sounds simple. Can I do it on my own?

While the answer to that is “yes, you can”, you ought to keep in mind that most APIs nowadays need some security to keep it safe from bugs, crashing and malware. You basically need an API key, which can be bought, but some need to be developed from scratch, which we have the solutions for.

Bpa Infograph


Not all kinds of integration are called API. Depending on their function, they may be named differently, but let’s leave those technical details aside. Their end result is the same – Business Process Automation.

Customer Portal

Integrated ERP – This type of integration typically involves running big organizations. Its automation involves handling Project Management Systems, Human Resource Management Systems, and Employee Management Systems to name them broadly.

Vehicle check

Integrated HPI – This integration helps the user check the registration number of a vehicle and gives them a complete history of its use, past accidents involved in, mileage used, and more.

Online Payroll

Integrated API – This integration enables automatic communication between the company owner and IRD. It can link employees & employers, make payments and send out payslips automatically, and a lot more. It also communicates with all banking systems so the employer can directly make payments.

SAAS Accounting system

Integrated API – Almost similar to Your Payroll above, but the communication is more with IRD platform such as registering the business, filing and paying taxes, filing tax returns directly, assigning tax codes to employees which are then hooked on to IRD’s platform.

Vehicle Check in the Netherlands

Integrated HPI – Vehicle history and ownership check for the Netherlands.

Loyalty apps for POS supplier

Integrated POS – machines for making payment via card.

Besides the above, most of our online work have integrations such as – Bank Payment Express, Social Media Plugins, Live Chat, Address Finder, Graph Plugin, as well as automated, scheduled and triggered email systems.

As a signing off, your business should not end with the customer making a purchase. That is actually just the start. Using BPA, after the first series of welcome emails to make them feel special, staying in touch is also important – whether it is to provide offers or business alerts, showing off new products/services, or just to give them information about your product or service, it all helps as a gentle nudge, a quick reminder. It is as effortless as blinking once the emailer is set up. Any activity or purchase or just an enquiry will trigger the relevant email.

This allows you to keep in touch without remembering to do so, and while making you look like you’re an expert who’s on top of your game.


The probability of selling to an existing customer is 60 to 70 per cent—compared with 5 to 20 per cent for a new prospect, according to the authors of Marketing Metrics.



Tandem NZ can help you to get your business process automated and increase revenue growth by cutting down manual work and processes. Contact us now. For more details on business process automation and web integration services, please visit our site right now.

Tandem Mobile App Development Blog

7 Ways Your Business Mobile App Grows

Looking at the global mobile usage data, an average person spends over two hours daily on their mobile phone. Globally, sales of smartphones have grown from quarter to quarter, there are more than four billion mobile phone users in the world, and this will cross the five billion mark soon.

In this rapidly changing technological landscape, it is imperative for any business to quickly adapt to the latest technological developments. Noticeably, Android, iPhone apps and other mobile applications are taking the world by storm. Looking at these trends, the majority of smart, forward-thinking entrepreneurs are taking advantage of the mobile platform to grow their business.

Here are 7 ways mobile apps can help you grow your business:

  1. Building and boosting your brand
  2. Improving customer service experience
  3. A powerful marketing tool
  4. Stand out from the crowd
  5. Build and maintain loyalty
  6. Acquire more customers
  7. Generate more income

Building and boosting your brand

For those who have downloaded your app onto their phone, they are going to see your company’s logo or slogan every time they look at their mobile screen. Since your app is already present in a costumer’s mobile phone, it is impossible for them to not remember you whenever they need your products/services.

Mobile apps also offer a definite advantage against your competitors who are yet to adopt this business strategy. A mobile app gives you an instant brand boost or recognition, at the same time it also helps you to improve your corporate branding and overall reputation.

Improving customer service experience

It doesn’t matter what you sell, your customers should be able to access your products/services anytime they want. This is especially true if you don’t have a helpline that’s available 24/7. You might have shared email id or phone number in the ‘Contact Us’ page of your website, but for customers, it is a hassle to go and look for this information.

For effective customer service, you can include a chat feature where your customers can contact you anytime, without necessarily going to your website.

A powerful marketing tool

Mobile applications have become a very powerful marketing tool. If a Wellington mobile app is developed based on the individual business goal, It can as act an opportunity to build demand for the product or services.

Apps can also be easily integrated with Facebook, Instagram and other social media sites. This gives you an opportunity to reach out to millions of people through social media channels. In many industries, customers are often classified as promoters, detractors and passives.

All you need is to satisfy your customer’s expectation, if they like your product, your app,  they will share it to there their contact list and it can give your business free publicity by giving your promoters a platform  to share their experience, and giving yourself a better opportunity to understand and resolve concerns of your detractors. You can also use the push notification to send any upcoming promotions or special events to your customers and prospects.

Stand out from the crowd

Know how to take advantage of this effective communication and marketing tool. By the time your competitors will realize the importance of building a mobile app, you can grab a large share of the market. No matter what you sell, you can be the leader of the range of products you offer.

Build & maintain loyalty

Building brand loyalty is a continuous process and with a good mobile app, it can be achieved. An app can help you gain new customers and retain current ones by building a long-term relationship.

Customer loyalty through a mobile app can be easily built if you keep the customers in the loop. With the help of a mobile app, you can personally notify the user about any latest updates, openings, and changes in your business. Sharing selected updates and keeping the information interesting and relevant will keep the customer opening the app. Also, it will bring the customer back to the business.

Rewarding customer loyalty through sales or providing additional discount will also help in building a long-term relationship between the brand and a shopper. With an app, you own the customer relationship and can talk directly to users and configure your products and solutions to better cater to your customers’ needs.

Acquire more customers

Don’t forget the fact that today’s consumers are constantly moving and are addicted to their mobile devices. Undoubtedly, an engaging, easy to use mobile app will funnel the customers towards your company. Develop an app that is interactive, solves the purpose and at the same time awesome to use.

Generate more income

Any mobile application with order fulfilment ability can readily provide another revenue channel. There are many value-added services which can help you earn extra as you can also earn by charging app users when they upgrade and also by offering in-app advertisements, etc.

Unfortunately, many business owners are yet to recognize the huge potential benefits in the mobile application. Some major benefits of the mobile application are productivity-boosting, efficiency, competitive edge, and user experience.

Having a functional website is the place to start, once you have attracted the customers, ask them to download your mobile app. After the app is downloaded on the mobile sets, use it to generate profitable opportunities. Encourage users to review the mobile app and interact on the portal, this will create user engagement. Once you build brand loyalty, expand your reach to social circles and deliver personalized user experience.


Tandem Mobile App Development Post


Tandem NZ can help you to get a mobile app development in Wellington that gets featured in the app store and win in the marketplace. Contact us now. For more details on mobile app development in Wellington, please visit our site right now.